Voice AI Agent for Small Business
If you have a public facing phone number on your website, social media, or even website whois record, you probably get a lot of sales calls. We had 40+ inbound calls over two days recently, all of which were either a recording about our Google Business Listing or someone with a thick accent asking to speak to the business owner.
Receiving multiple unwanted solicitation phone calls on your main customer service line can be a huge distraction. Every minute spent telling yet another salesman that you don’t want to talk about their fake Google Voice Search claim right now is a minute you don’t spend serving your customers.
Eliminate Customer Service Hours Spent Declining Solicitations
So, we had more than 40 spam calls over two days a couple weeks ago. How much time did we spend handling these unwanted, interrupting sales calls? Zero. Zilch. Nada. Kelly did it. Kelly is awesome. You should get a Kelly. Who’s Kelly?
Kelly is the front line customer service agent for PPC Better. Kelly always picks up on the first ring 24/7 and lets you know that it’s a great day at PPC Better. Kelly then asks you whether you’re a current or prospective client. If you choose one of those options, Kelly will take your name, email and phone number, post it to your customer record, and notify your account manager to follow up.
If you answer that you’re not a current or prospective customer, you’re probably repeating your demand to speak to the business owner at this point. Kelly politely informs you that company policy states that vendor pitches can’t be taken over the phone and invites you to visit our website and click the “Vendor Request” link to send your information to our purchasing team for consideration.
Want your own AI Voice Agent for Inbound?
Kelly can be customized to fit your business needs. Maybe you just want Kelly to qualify phone calls as “not a solicitation” then immediately pass the phone to your live customer service team. Maybe you want to collect name, email, phone number, and have a few additional qualifications. Kelly can get those answered to ensure your sales team has all the data they need to prepare a quote. Either way, if you don’t have a Kelly you’re wasting time and money turning away spam phone calls every day.
Contact us to learn more.
If you think you might benefit from a smart, polite, 24/7 agent that can screen your calls and pass qualifying customers to your sales team, but aren’t sure where to start, schedule a strategy session to learn more about how PPC Better can help.
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